4 Useful Tips to Improve Your Follow up Call in the Promotional Products Industry
Promotional products distributors know how essential follow up calls are. Here are some tried and tested techniques for having a more effective phone conversation with your clients.
1. Schedule your calls
We’re all busy these days and there may not be many chances where you reach the person you’re calling. This is where scheduling a call can come in handy. Keep a brief phone message ready if somebody was unable to pick up your call or if you scheduled your call beforehand as well.
2. Ask relevant questions
The questions you ask play a major role in the success of your follow-up call. Finding the right questions to ask can be the most crucial component. Recall how the first call went and what it is your client informed you of and have those details with you so that you ask questions you haven’t already asked before. Direct and deliberate questions can help result in your getting useful answers.
3. Be prepared
Clients know when you are unprepared. Doing your homework before making the call not only will give you more confidence when talking with the client, but will leave a much more positive impression with your client instilling confidence and trust. Google and social media are very helpful resources to help give you important information about you.
4. Follow-Up Emails Are Important Too
Follow up the follow up! The purpose of the email should be to brief them about the major points of the conversation and also thank them for their time.
Quality follow-up calls can convert a lead into long-term client. Try these techniques to make the most of your future client interactions.
Also Read: How to Capture Your Customer’s Attention